Return & Refund Policy

Return & Refund Policy

At PURUSH, customer satisfaction is our priority. Due to the nature of wellness products, we maintain strict quality and hygiene standards.

Returns

For hygiene and safety reasons, we do not accept returns of products once they have been delivered, unless:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product is defective upon delivery.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Kindly include:

  • Your Order ID
  • Photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

Refunds

Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–7 business days.

Order Cancellation

Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

For Cash on Delivery (COD) orders, customers are requested to place orders only if they intend to accept the delivery. Repeated refusal of COD orders may result in the COD option being restricted for future purchases.


Non-Returnable Items

The following items are not eligible for return:

  • Opened products
  • Used products
  • Products with damaged seals caused after delivery
  • Products returned without prior approval

Contact Us

For any return or refund-related queries, please contact our customer support team.